Shipping policy
1. Delivery time
Orders are usually shipped within 1-2 business days of payment. Our warehouse operates during standard working hours from Monday to Sunday, except when the warehouse is closed on national holidays. In these cases, we take steps to ensure that transport delays are kept to a minimum. Any incorrect or incomplete information provided by you or your payment provider may delay order processing. If we need more information to process your order, we will notify you by email. We are not liable for payment processing delays.
2. Transit time
Transportation logistics providers: EXPRESS, DHL, UPS, TNT, FedEx
It is currently transported by express or special line, and the current global average transit time is about 7-15 days.
Delivery times may vary. The estimated delivery date provided at closing is an estimated date only and does not guarantee delivery on a specific date or time. As this is only an estimated date, it is not possible to refund shipping costs for goods that exceed the estimated delivery date. The expected delivery date is on working days, excluding weekends or holidays.
Shipping from multiple distribution centers. This may result in your order being delivered in batches. Once your order has been processed, a detailed shipping date and tracking number will be sent to the email address provided.
Weekend/Holiday Shipping - Weekend or holiday shipping options are not available. All orders are processed and delivered Monday to Friday only.
In case of force majeure, order processing will be delayed. However, we guarantee to process your order quickly, weather permitting.
3. Shipping Costs
1) Free worldwide shipping on orders over $50.
2) For orders under $50, we will charge $5 Courier fee.
4. Tariffs
For some EU countries, such as the United Kingdom, France, Italy, Germany, etc., we may choose some duty-free channels for transportation. The shipping declaration value we write will be lower than the actual value.
For some small goods, all our countries are exempt from tariffs, for larger goods may need to pay tariffs.
5. Phone number
Make sure you provide the correct phone number and delivery address as this is very important for delivery. The shipping company needs it to inform you that your items have arrived at your final address.
6. Track notifications
After shipment, customers will receive a tracking link through which they can track the progress of the shipment based on the latest updates provided by the shipping provider.
7. The package is damaged and disposed of in transit
If you find that the package has been damaged in transit, please reject it if possible
Courier delivers the package and contact our customer service. If the package arrives without your presence, please contact customer service for the next steps.
We take all reasonable precautions to ensure that the products are not damaged. If the products are damaged in transit, please contact us at evaccessories@niceevs.com immediately within 3 working days after receiving the goods.
8. Inspection and signature
As our products are usually very valuable, please check the package when you receive it. If the package is chipped or damaged, do not sign for or open it. In this case, please contact our customer service.
When you (or someone else on your behalf) sign for the product, we will consider that you have approved the packaging, quantity and merchandise. To protect your rights, it is highly recommended that you take a full unpacking video and check the items against the packing list. If the item is damaged or lost, please contact our customer service department within 24 hours of receiving the package so that we can resolve the issue immediately.
Orders are usually shipped within 1-2 business days of payment. Our warehouse operates during standard working hours from Monday to Sunday, except when the warehouse is closed on national holidays. In these cases, we take steps to ensure that transport delays are kept to a minimum. Any incorrect or incomplete information provided by you or your payment provider may delay order processing. If we need more information to process your order, we will notify you by email. We are not liable for payment processing delays.
2. Transit time
Transportation logistics providers: EXPRESS, DHL, UPS, TNT, FedEx
It is currently transported by express or special line, and the current global average transit time is about 7-15 days.
Delivery times may vary. The estimated delivery date provided at closing is an estimated date only and does not guarantee delivery on a specific date or time. As this is only an estimated date, it is not possible to refund shipping costs for goods that exceed the estimated delivery date. The expected delivery date is on working days, excluding weekends or holidays.
Shipping from multiple distribution centers. This may result in your order being delivered in batches. Once your order has been processed, a detailed shipping date and tracking number will be sent to the email address provided.
Weekend/Holiday Shipping - Weekend or holiday shipping options are not available. All orders are processed and delivered Monday to Friday only.
In case of force majeure, order processing will be delayed. However, we guarantee to process your order quickly, weather permitting.
3. Shipping Costs
1) Free worldwide shipping on orders over $50.
2) For orders under $50, we will charge $5 Courier fee.
4. Tariffs
For some EU countries, such as the United Kingdom, France, Italy, Germany, etc., we may choose some duty-free channels for transportation. The shipping declaration value we write will be lower than the actual value.
For some small goods, all our countries are exempt from tariffs, for larger goods may need to pay tariffs.
5. Phone number
Make sure you provide the correct phone number and delivery address as this is very important for delivery. The shipping company needs it to inform you that your items have arrived at your final address.
6. Track notifications
After shipment, customers will receive a tracking link through which they can track the progress of the shipment based on the latest updates provided by the shipping provider.
7. The package is damaged and disposed of in transit
If you find that the package has been damaged in transit, please reject it if possible
Courier delivers the package and contact our customer service. If the package arrives without your presence, please contact customer service for the next steps.
We take all reasonable precautions to ensure that the products are not damaged. If the products are damaged in transit, please contact us at evaccessories@niceevs.com immediately within 3 working days after receiving the goods.
8. Inspection and signature
As our products are usually very valuable, please check the package when you receive it. If the package is chipped or damaged, do not sign for or open it. In this case, please contact our customer service.
When you (or someone else on your behalf) sign for the product, we will consider that you have approved the packaging, quantity and merchandise. To protect your rights, it is highly recommended that you take a full unpacking video and check the items against the packing list. If the item is damaged or lost, please contact our customer service department within 24 hours of receiving the package so that we can resolve the issue immediately.